{"id":44230,"date":"2023-07-17T18:47:52","date_gmt":"2023-07-17T16:47:52","guid":{"rendered":"https:\/\/cyclingceramic.com\/support\/"},"modified":"2026-10-01T12:23:00","modified_gmt":"2026-10-01T10:23:00","slug":"soporte","status":"publish","type":"page","link":"https:\/\/cyclingceramic.com\/es\/support\/","title":{"rendered":"Soporte"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"44230\" class=\"elementor elementor-44230\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-112c4df e-con-full e-flex e-con e-parent\" data-id=\"112c4df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa4bddc elementor-widget elementor-widget-html\" data-id=\"aa4bddc\" data-element_type=\"widget\" data-e-type=\"widget\" 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.ccs-mail{font-size:14px;color:#A9AECB;text-decoration:underline;text-underline-offset:3px}\n.ccs .ccs-mail:hover{color:#fff}\n@media (max-width:1024px){.ccs .ccs-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.ccs .ccs-herogrid,.ccs .ccs-two{grid-template-columns:minmax(0,1fr);gap:40px}.ccs .ccs-steps{grid-template-columns:minmax(0,1fr);gap:28px}.ccs .ccs-h1{font-size:48px}}\n@media (max-width:640px){.ccs .ccs-wrap{padding-left:16px;padding-right:16px}.ccs .ccs-grid{grid-template-columns:minmax(0,1fr);gap:40px}.ccs .ccs-h1{font-size:38px}.ccs .ccs-lead{font-size:16px}.ccs .ccs-h2{font-size:28px}.ccs .ccs-herogrid{margin-top:40px}.ccs .ccs-hero .ccs-wrap{padding-bottom:56px}.ccs .ccs-sec{padding-top:72px;padding-bottom:80px}.ccs .ccs-cta .ccs-wrap{padding-top:64px;padding-bottom:64px}}\n@media (prefers-reduced-motion:reduce){.ccs *{transition:none !important}}\n<\/style>\n<div class=\"ccs\">\n<header class=\"ccs-hero\">\n<div class=\"ccs-wrap\">\n<nav class=\"ccs-crumb\" aria-label=\"Breadcrumb\"><a href=\"https:\/\/cyclingceramic.com\/\">Home<\/a><span aria-hidden=\"true\">\/<\/span><span>Support<\/span><\/nav>\n<div class=\"ccs-herogrid\">\n<div>\n<p class=\"ccs-kicker\">Support<\/p>\n<h1 class=\"ccs-h1\">Installation, maintenance and aftermarket help<\/h1>\n<p class=\"ccs-lead\">Step-by-step installation guides, maintenance advice and compatibility help for every CyclingCeramic component: oversized derailleur cages, bottom brackets, pulley wheels, race chains, wheel bearings and wax. Choose your part below. If something is wrong with it, our workshop team answers by email.<\/p>\n<\/div>\n<ol class=\"ccs-paths\">\n<li><a href=\"#components\"><span class=\"ccs-num\">01<\/span><span class=\"ccs-pw\"><span class=\"ccs-pt\">Install a part<\/span><span class=\"ccs-ps\">Guides and videos, component by component<\/span><\/span><span class=\"ccs-arr\" aria-hidden=\"true\">\u2193<\/span><\/a><\/li>\n<li><a href=\"#components\"><span class=\"ccs-num\">02<\/span><span class=\"ccs-pw\"><span class=\"ccs-pt\">Maintain it<\/span><span class=\"ccs-ps\">Cleaning, lubrication, waxing<\/span><\/span><span class=\"ccs-arr\" aria-hidden=\"true\">\u2193<\/span><\/a><\/li>\n<li><a href=\"https:\/\/cyclingceramic.com\/sav\/\"><span class=\"ccs-num\">03<\/span><span class=\"ccs-pw\"><span class=\"ccs-pt\">Report a problem<\/span><span class=\"ccs-ps\">Aftermarket request for a part bought on our site<\/span><\/span><span class=\"ccs-arr\" aria-hidden=\"true\">\u2192<\/span><\/a><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/header>\n\n<section id=\"components\" class=\"ccs-wrap ccs-sec\" aria-labelledby=\"ccs-h-components\">\n<div class=\"ccs-sechead\">\n<h2 id=\"ccs-h-components\" class=\"ccs-h2\">Support by component<\/h2>\n<p class=\"ccs-secintro\">Six product families. Each page covers fitting and upkeep for every part in the range.<\/p>\n<\/div>\n<div class=\"ccs-grid\">\n\n<article class=\"ccs-card\">\n<a class=\"ccs-photo\" href=\"https:\/\/cyclingceramic.com\/support\/support-for-oversized-cage-cyclingceramic\/\" tabindex=\"-1\" aria-hidden=\"true\"><img src=\"https:\/\/cyclingceramic.com\/wp-content\/uploads\/2026\/01\/Design-sans-titre-28-819x1024.png\" alt=\"\" width=\"819\" height=\"1024\" loading=\"lazy\" decoding=\"async\"><\/a>\n<p class=\"ccs-eyebrow\">OSPW \u00b7 OSPW Aero<\/p>\n<h3 class=\"ccs-h3\"><a href=\"https:\/\/cyclingceramic.com\/support\/support-for-oversized-cage-cyclingceramic\/\">Oversized derailleur cages<\/a><\/h3>\n<p class=\"ccs-desc\">Fitting your oversized cage on Shimano, SRAM or Campagnolo derailleurs, step by step.<\/p>\n<a class=\"ccs-link\" href=\"https:\/\/cyclingceramic.com\/support\/support-for-oversized-cage-cyclingceramic\/\"><span>Installation guide<\/span><span aria-hidden=\"true\">\u2192<\/span><\/a>\n<\/article>\n\n<article class=\"ccs-card\">\n<a class=\"ccs-photo\" href=\"https:\/\/cyclingceramic.com\/support\/bracket-for-bottom-brackets-cyclingceramic\/\" tabindex=\"-1\" aria-hidden=\"true\"><img src=\"https:\/\/cyclingceramic.com\/wp-content\/uploads\/2023\/07\/Shooting-Local-Cycling-Ceramaic-Final-Edit-58-sur-84-scaled-1-scaled-683x1024.jpg\" alt=\"\" width=\"683\" height=\"1024\" loading=\"lazy\" decoding=\"async\"><\/a>\n<p class=\"ccs-eyebrow\">Threaded \u00b7 Press-fit<\/p>\n<h3 class=\"ccs-h3\"><a href=\"https:\/\/cyclingceramic.com\/support\/bracket-for-bottom-brackets-cyclingceramic\/\">Bottom brackets<\/a><\/h3>\n<p class=\"ccs-desc\">Installation guides for each bottom bracket standard we make.<\/p>\n<a class=\"ccs-link\" href=\"https:\/\/cyclingceramic.com\/support\/bracket-for-bottom-brackets-cyclingceramic\/\"><span>Installation guides<\/span><span aria-hidden=\"true\">\u2192<\/span><\/a>\n<\/article>\n\n<article class=\"ccs-card\">\n<a class=\"ccs-photo\" href=\"https:\/\/cyclingceramic.com\/support\/support-for-derailleur-pulleys\/\" tabindex=\"-1\" aria-hidden=\"true\"><img src=\"https:\/\/cyclingceramic.com\/wp-content\/uploads\/2025\/02\/13-819x1024.png\" alt=\"\" width=\"819\" height=\"1024\" loading=\"lazy\" decoding=\"async\"><\/a>\n<p class=\"ccs-eyebrow\">Road \u00b7 Gravel \u00b7 MTB<\/p>\n<h3 class=\"ccs-h3\"><a href=\"https:\/\/cyclingceramic.com\/support\/support-for-derailleur-pulleys\/\">Pulley wheels<\/a><\/h3>\n<p class=\"ccs-desc\">Fitting upper and lower pulleys, then cleaning and bearing care.<\/p>\n<a class=\"ccs-link\" href=\"https:\/\/cyclingceramic.com\/support\/support-for-derailleur-pulleys\/\"><span>Installation &amp; maintenance<\/span><span aria-hidden=\"true\">\u2192<\/span><\/a>\n<\/article>\n\n<article class=\"ccs-card\">\n<a class=\"ccs-photo\" href=\"https:\/\/cyclingceramic.com\/support\/support-for-race-chain-cyclingceramic\/\" tabindex=\"-1\" aria-hidden=\"true\"><img src=\"https:\/\/cyclingceramic.com\/wp-content\/uploads\/2023\/07\/IMG_8676-scaled-1-scaled-1024x683.jpg\" alt=\"\" width=\"1024\" height=\"683\" loading=\"lazy\" decoding=\"async\"><\/a>\n<p class=\"ccs-eyebrow\">Pre-waxed \u00b7 PDF guide<\/p>\n<h3 class=\"ccs-h3\"><a href=\"https:\/\/cyclingceramic.com\/support\/support-for-race-chain-cyclingceramic\/\">Race chains<\/a><\/h3>\n<p class=\"ccs-desc\">Installing a pre-waxed chain, then keeping it running in dry and in wet conditions.<\/p>\n<a class=\"ccs-link\" href=\"https:\/\/cyclingceramic.com\/support\/support-for-race-chain-cyclingceramic\/\"><span>Installation &amp; maintenance<\/span><span aria-hidden=\"true\">\u2192<\/span><\/a>\n<\/article>\n\n<article class=\"ccs-card\">\n<a class=\"ccs-photo\" href=\"https:\/\/cyclingceramic.com\/support\/wheel-bearings\/\" tabindex=\"-1\" aria-hidden=\"true\"><img src=\"https:\/\/cyclingceramic.com\/wp-content\/uploads\/2023\/07\/WHEELSET-1-scaled-1-scaled-1024x683.jpg\" alt=\"\" width=\"1024\" height=\"683\" loading=\"lazy\" decoding=\"async\"><\/a>\n<p class=\"ccs-eyebrow\">Hub kits<\/p>\n<h3 class=\"ccs-h3\"><a href=\"https:\/\/cyclingceramic.com\/support\/wheel-bearings\/\">Wheel bearings<\/a><\/h3>\n<p class=\"ccs-desc\">How to identify the bearings in your hubs before ordering the matching kit.<\/p>\n<a class=\"ccs-link\" href=\"https:\/\/cyclingceramic.com\/support\/wheel-bearings\/\"><span>Identify your bearings<\/span><span aria-hidden=\"true\">\u2192<\/span><\/a>\n<\/article>\n\n<article class=\"ccs-card\">\n<a class=\"ccs-photo\" href=\"https:\/\/cyclingceramic.com\/all-drivetrain-optimization\/\" tabindex=\"-1\" aria-hidden=\"true\"><img src=\"https:\/\/cyclingceramic.com\/wp-content\/uploads\/2024\/02\/WAX-1024x683.jpg\" alt=\"\" width=\"1024\" height=\"683\" loading=\"lazy\" decoding=\"async\"><\/a>\n<p class=\"ccs-eyebrow\">Liquid wax \u00b7 Hot wax<\/p>\n<h3 class=\"ccs-h3\"><a href=\"https:\/\/cyclingceramic.com\/all-drivetrain-optimization\/\">Wax &amp; drivetrain care<\/a><\/h3>\n<p class=\"ccs-desc\">Applying Liquid Wax Road and Off-Road, and building a full drivetrain care routine.<\/p>\n<a class=\"ccs-link\" href=\"https:\/\/cyclingceramic.com\/all-drivetrain-optimization\/\"><span>Drivetrain optimisation guide<\/span><span aria-hidden=\"true\">\u2192<\/span><\/a>\n<\/article>\n\n<\/div>\n<\/section>\n\n<section class=\"ccs-grey\" aria-labelledby=\"ccs-h-before\">\n<div class=\"ccs-wrap ccs-sec ccs-two\">\n<div>\n<h2 id=\"ccs-h-before\" class=\"ccs-h2\">Before you send a request<\/h2>\n<p class=\"ccs-sub\">Three checks that let us answer on the first email instead of the third.<\/p>\n<\/div>\n<ol class=\"ccs-steps\">\n<li><span class=\"ccs-num\">01<\/span><h3>Where did you buy it?<\/h3><p>Bought from a bike shop or an online retailer? Contact them first: they handle the claim with us. <a href=\"https:\/\/cyclingceramic.com\/our-shops\/\">Our shops<\/a><\/p><\/li>\n<li><span class=\"ccs-num\">02<\/span><h3>Have your order number<\/h3><p>It is in your confirmation email and in My account. Add the product reference if you know it.<\/p><\/li>\n<li><span class=\"ccs-num\">03<\/span><h3>Take two or three photos<\/h3><p>The part on its own and fitted on the bike, plus the model of derailleur, frame or hub.<\/p><\/li>\n<\/ol>\n<\/div>\n<\/section>\n\n<section class=\"ccs-wrap ccs-sec\" aria-labelledby=\"ccs-h-faq\">\n<div class=\"ccs-two\">\n<h2 id=\"ccs-h-faq\" class=\"ccs-h2\">Frequently asked questions<\/h2>\n<div class=\"ccs-faq\">\n<details open><summary><h3>Where do I find the installation guide for my part?<\/h3><span class=\"ccs-plus\" aria-hidden=\"true\">+<\/span><\/summary><p>Choose your product family in Support by component above. Each page gives the installation steps for every CyclingCeramic part in that family, with maintenance advice where it applies.<\/p><\/details>\n<details><summary><h3>I bought my part from a bike shop. Who handles my request?<\/h3><span class=\"ccs-plus\" aria-hidden=\"true\">+<\/span><\/summary><p>The shop or retailer you bought it from. They are your point of contact and deal with us directly. The aftermarket form on this site is for parts bought on cyclingceramic.com.<\/p><\/details>\n<details><summary><h3>What should I include in an aftermarket request?<\/h3><span class=\"ccs-plus\" aria-hidden=\"true\">+<\/span><\/summary><p>Your order number, the product concerned, a short description of the problem, and photos of the part both on its own and fitted on the bike. Mention your derailleur, frame or hub model.<\/p><\/details>\n<details><summary><h3>How do I know which bearings are in my wheels?<\/h3><span class=\"ccs-plus\" aria-hidden=\"true\">+<\/span><\/summary><p>Use our identification guide to find the reference of the bearings in your hubs, then choose the matching CyclingCeramic wheel bearing kit.<\/p><a class=\"ccs-more\" href=\"https:\/\/cyclingceramic.com\/support\/wheel-bearings\/\">Wheel bearing identification guide<\/a><\/details>\n<details><summary><h3>How do I look after a pre-waxed race chain in the wet?<\/h3><span class=\"ccs-plus\" aria-hidden=\"true\">+<\/span><\/summary><p>Our race chain guide has a separate routine for dry and for wet conditions, and a downloadable PDF to keep in the workshop.<\/p><a class=\"ccs-more\" href=\"https:\/\/cyclingceramic.com\/support\/support-for-race-chain-cyclingceramic\/\">Race chain guide<\/a><\/details>\n<details><summary><h3>What warranty covers CyclingCeramic components?<\/h3><span class=\"ccs-plus\" aria-hidden=\"true\">+<\/span><\/summary><p>CyclingCeramic components are covered by a 4-year warranty. For a part bought on cyclingceramic.com, open an aftermarket request. For a part bought in a shop, contact the shop.<\/p><a class=\"ccs-more\" href=\"https:\/\/cyclingceramic.com\/warranty\/\">Warranty terms<\/a><\/details>\n<\/div>\n<\/div>\n<\/section>\n\n<section class=\"ccs-cta\" aria-labelledby=\"ccs-h-contact\">\n<div class=\"ccs-wrap\">\n<div>\n<h2 id=\"ccs-h-contact\" class=\"ccs-h2\">Still stuck?<\/h2>\n<p>Your request goes to the team that assembles our parts in France. Attach your photos to the form.<\/p>\n<\/div>\n<div class=\"ccs-ctas\">\n<a class=\"ccs-btn\" href=\"https:\/\/cyclingceramic.com\/sav\/\">Open an aftermarket request <span aria-hidden=\"true\">\u2192<\/span><\/a>\n<a class=\"ccs-mail\" href=\"mailto:aftermarket@cyclingceramic.fr\">aftermarket@cyclingceramic.fr<\/a>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Where do I find the installation guide for my part?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Choose your product family on the CyclingCeramic support page. Each page gives the installation steps for every CyclingCeramic part in that family, with maintenance advice where it applies.\"}},{\"@type\":\"Question\",\"name\":\"I bought my part from a bike shop. Who handles my request?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The shop or retailer you bought it from. They are your point of contact and deal with CyclingCeramic directly. The aftermarket form on cyclingceramic.com is for parts bought on cyclingceramic.com.\"}},{\"@type\":\"Question\",\"name\":\"What should I include in an aftermarket request?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Your order number, the product concerned, a short description of the problem, and photos of the part both on its own and fitted on the bike. Mention your derailleur, frame or hub model.\"}},{\"@type\":\"Question\",\"name\":\"How do I know which bearings are in my wheels?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Follow the CyclingCeramic wheel bearing identification guide. Once you have the bearing reference, you can choose the matching CyclingCeramic wheel bearing kit for your hub.\"}},{\"@type\":\"Question\",\"name\":\"How do I look after a pre-waxed race chain in the wet?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The CyclingCeramic race chain guide has a separate routine for dry and for wet conditions, and a downloadable PDF.\"}},{\"@type\":\"Question\",\"name\":\"What warranty covers CyclingCeramic components?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"CyclingCeramic components are covered by a 4-year warranty. For a part bought on cyclingceramic.com, open an aftermarket request. For a part bought in a shop, contact the shop.\"}}]}<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home\/Support Support Installation, maintenance and aftermarket help Step-by-step installation guides, maintenance advice and compatibility help for every CyclingCeramic component: oversized [&hellip;]<\/p>\n","protected":false},"author":407,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"wpai_generated_summary":"","footnotes":""},"class_list":["post-44230","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cyclingceramic.com\/es\/wp-json\/wp\/v2\/pages\/44230","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cyclingceramic.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cyclingceramic.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cyclingceramic.com\/es\/wp-json\/wp\/v2\/users\/407"}],"replies":[{"embeddable":true,"href":"https:\/\/cyclingceramic.com\/es\/wp-json\/wp\/v2\/comments?post=44230"}],"version-history":[{"count":3,"href":"https:\/\/cyclingceramic.com\/es\/wp-json\/wp\/v2\/pages\/44230\/revisions"}],"predecessor-version":[{"id":63762,"href":"https:\/\/cyclingceramic.com\/es\/wp-json\/wp\/v2\/pages\/44230\/revisions\/63762"}],"wp:attachment":[{"href":"https:\/\/cyclingceramic.com\/es\/wp-json\/wp\/v2\/media?parent=44230"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}