Support
Installation, maintenance and aftermarket help
Step-by-step installation guides, maintenance advice and compatibility help for every CyclingCeramic component: oversized derailleur cages, bottom brackets, pulley wheels, race chains, wheel bearings and wax. Choose your part below. If something is wrong with it, our workshop team answers by email.
Support by component
Six product families. Each page covers fitting and upkeep for every part in the range.
OSPW · OSPW Aero
Oversized derailleur cages
Fitting your oversized cage on Shimano, SRAM or Campagnolo derailleurs, step by step.
Installation guide
Threaded · Press-fit
Bottom brackets
Installation guides for each bottom bracket standard we make.
Installation guides
Road · Gravel · MTB
Pulley wheels
Fitting upper and lower pulleys, then cleaning and bearing care.
Installation & maintenance
Pre-waxed · PDF guide
Race chains
Installing a pre-waxed chain, then keeping it running in dry and in wet conditions.
Installation & maintenance
Hub kits
Wheel bearings
How to identify the bearings in your hubs before ordering the matching kit.
Identify your bearings
Liquid wax · Hot wax
Wax & drivetrain care
Applying Liquid Wax Road and Off-Road, and building a full drivetrain care routine.
Drivetrain optimisation guideBefore you send a request
Three checks that let us answer on the first email instead of the third.
- 01
Where did you buy it?
Bought from a bike shop or an online retailer? Contact them first: they handle the claim with us. Our shops
- 02
Have your order number
It is in your confirmation email and in My account. Add the product reference if you know it.
- 03
Take two or three photos
The part on its own and fitted on the bike, plus the model of derailleur, frame or hub.
Frequently asked questions
Where do I find the installation guide for my part?
Choose your product family in Support by component above. Each page gives the installation steps for every CyclingCeramic part in that family, with maintenance advice where it applies.
I bought my part from a bike shop. Who handles my request?
The shop or retailer you bought it from. They are your point of contact and deal with us directly. The aftermarket form on this site is for parts bought on cyclingceramic.com.
What should I include in an aftermarket request?
Your order number, the product concerned, a short description of the problem, and photos of the part both on its own and fitted on the bike. Mention your derailleur, frame or hub model.
How do I know which bearings are in my wheels?
Use our identification guide to find the reference of the bearings in your hubs, then choose the matching CyclingCeramic wheel bearing kit.
Wheel bearing identification guideHow do I look after a pre-waxed race chain in the wet?
Our race chain guide has a separate routine for dry and for wet conditions, and a downloadable PDF to keep in the workshop.
Race chain guideWhat warranty covers CyclingCeramic components?
CyclingCeramic components are covered by a 4-year warranty. For a part bought on cyclingceramic.com, open an aftermarket request. For a part bought in a shop, contact the shop.
Warranty termsStill stuck?
Your request goes to the team that assembles our parts in France. Attach your photos to the form.