Privacy Policy

A/ OBJECTIVE AND RESPONSIBLE BODY?

This privacy policy describes the personal data collected or generated (processed) when you use CYCLINGCERAMIC’s Website (“Site”). It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data and how you can contact us.

The provider of the website and the data controller of personal data collected via the website is CYCLINGCERAMIC Sàrl, located at Impasse de Buray, 41500 Mer, France (“we” or “us”). You can email us at contact@cyclingceramic.fr.

The CYLCINGCERAMIC entity responsible for the processing of your personal data is CYCLINGCERAMIC Sàrl. CYCLINGCERAMIC Sàrl entity are referred to as “CYCLINGCERAMIC”, “our”, “we” or “us” in this Privacy Policy.

B/ WHAT PERSONAL DATA DO WE COLLECT AND WHEN?

We ask you for certain personal data to provide you with the products or services you request. For example, when you make purchases, contact our consumer services, request to receive communications, create an account, participate in our events or contests, or use our website.

This personal data includes your:

  • Contact details including name, email, telephone number and shipping, billing address
  • Login and account information, including username, password and unique user id
  • Personal details including gender, hometown, date of birth and purchase history
  • Payment or credit card information
  • Images, photos and videos
  • Personal preferences including your wish list as well as marketing and cookie preferences

We collect additional personal data from you to enable particular features within our website.

C/ WHY AND HOW DO WE USE YOUR PERSONAL DATA?

We use your personal data in the following ways:

To Provide the Features of the Site and Services You Request

When you use Our Site, we will use your personal data to provide the requested product or service.  For example, if you make a purchase on CYCLINGCERAMIC.com or promotion, we will use the contact information you give us to communicate with you about the purchase or promotion. If you contact our consumer services, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question.

To Communicate Information about our Products, Services and for Other Promotional Purposes

When you consent, we will send you marketing communications and news concerning CYCLINGCERAMIC’s products, services and other promotions. You can opt-out at any time after you have given your consent.

If you are an existing customer of CYLCINGCERAMIC (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about similar CYCLINGCERAMIC products or services where permitted by applicable law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information. We may use the information that you provide to us as well as information from other CYCLINGCERAMIC products or services – such as your use of CYCLINGCERAMIC’s Site.

To Operate, Improve and Maintain our Business, Products and Services

We use the personal data you provide to us to operate our business.  For example, when you make a purchase, we use that information for accounting, audits and other internal functions.  We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer Our Site.

To Protect Our or Others’ Rights, Property or Safety

We may also use your personal data about how you use Our Site to prevent or detect fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, governmental requests or applicable law.

For General Research and Analysis Purposes

We use data about how our visitors use Our Site and services to understand customer behaviour or preferences.  For example, we may use information about how visitors to CYCLINGCERAMIC.com search for and find products to better understand the best ways to organize and present product offerings in our storefront.  

Other Purposes

We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.

Legal Grounds

To process your personal data, we rely on certain legal grounds, depending on how you interact with Our Site.

When you purchase CYCLINGCERAMIC products from Our Site, we need your personal data to fulfil our contract with you. For example, we need your payment and contact details to deliver your order.

We also rely on other legal grounds, such as our legitimate interests as a business, to comply with a legal obligation, or to protect your vital interests.

D/ SHARING OF YOUR PERSONAL DATA

CYCLINGCERAMIC’s Sharing

CYCLINGCERAMIC shares your personal data with:

  • CYCLINGCERAMIC entities for the purposes and under the conditions outlined above. 
  • Third party service providers processing personal data on CYCLINGCERAMIC’s behalf, for example to process credit cards and payments, shipping and deliveries, host, manage and service our data, distribute emails, research and analysis, manage brand and product promotions as well as administering certain services and features.  When using third party service providers we enter into agreements that require them to implement appropriate technical and organizational measures to protect your personal data. 
  • Other third parties to the extent necessary to: (I) comply with a government request, a court order or applicable law; (II) prevent illegal uses of Our Site or violations of Our Site’’ Terms of Use and our policies; (III) defend ourselves against third party claims; and (IV) assist in fraud prevention or investigation (e.g., counterfeiting).
  • To any other third party where you have provided your consent.

We may also transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation).

International Transfers of your Personal Data

The personal data we collect (or process) in the context of Our Site will be stored in Europe and/or France. Some of the data recipients with whom CYCLINGCERAMIC shares your personal data may be located in countries other than the country in which your personal data originally was collected. The laws in those countries may not provide the same level of data protection compared to the country in which you initially provided your data. Nevertheless, when we transfer your personal data to recipients in other countries, including the USA, we will protect that personal data as described in this privacy policy and in compliance with applicable law.

Retention of your Personal Data 

Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data for as long as you keep your CYCLINGCERAMIC account. For personal data related to product purchases, we retain this longer to comply with legal obligations (such as tax and sales laws and for warranty purposes).

E/ YOUR RIGHTS RELATING TO YOUR PERSONAL DATA

You have the right to request: (I) access to your personal data; (II) an electronic copy of your personal data (portability); (III) correction of your personal data if it is incomplete or inaccurate; or (IV) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.

If you like would to request a copy of your personal data or exercise any of your other rights, please contact us using the contact details in the “Question and Feedback” section below.

Opting Out of Direct Marketing

If you have a CYCLINGCERAMIC account, you can opt-out of receiving CYCLINGCERAMIC’s marketing communications by modifying your preferences HERE. You can also opt-out by modifying your email or SMS subscriptions by clicking on the unsubscribe link or following the opt-out instructions included in the message.

F/ COOKIES & REACH MEASUREMENT

Cookies are information transmitted by our web server or the web servers of third parties to users’ devices that are stored there for later retrieval. We use these cookies in order to allow you to use certain parts of the website and to track your activities on the website, which helps us to familiarize ourselves with your preferences, to target marketing at you and to improve your use of the website.

We use the following cookies:

Strictly Necessary Cookies: These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas. Without using these cookies, services you have asked for such as shopping baskets or e-billing cannot be provided.

Analytical or Performance Cookies: These cookies collect anonymous information on the pages that you have visited. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, how they move around our website and if they get error messages from webpages. These cookies do not collect data that personally identifies any user. These cookies help us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality Cookies: These cookies remember choices you make to improve your experience. These cookies are used to recognise you when you return to our website. They allow the website to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features such as greeting you by name. They can also be used to remember changes you have made to text size, fonts and other parts of our website that you can customise. They may also be used to provide services you have asked us for, such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting or Advertising Cookies: These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. These cookies record your visit to our website, the pages you have visited and links you have followed. They are used to deliver adverts which are more relevant to you and your interests. These cookies are also placed by third parties (including advertising networks) with our permission. These cookies remember that you have visited our website and the pages you have visited, and this information is shared with other organisations such as advertisers and may be used to deliver adverts to you on third party websites or applications based on your online activity.

In most cases, the use of our website is possible without cookies. However, we would like to point out that if cookies are rejected, then the functionality of the website may be restricted, and you may not have access to some features. If users do not want cookies to be stored on their computer, they are requested to disable the corresponding option in their browser settings. Stored cookies can be deleted in the browser settings. Cookies are not used for purposes other than those mentioned on this page.

G/ USING CYCLINGCERAMIC SITE WITH THIRD-PARTY PRODUCTS AND SERVICES

Our Site allow you to interact with a wide variety of other digital products and services.  For example, Our Site can integrate with third-party devices for activity tracking, social networks and other digital services. 

If you choose to connect your CYCLINGCERAMIC account with a third-party device or account, your privacy rights on third-party platforms will be governed by their respective policies.  For example, if you choose to share your CYCLINGCERAMIC activity on third-party social media platforms, the policies of those platforms govern the data that resides there.

Our Site may provide links to other (third-party) Website and apps for your convenience or information. Linked Site and apps have their own privacy notices or policies, which we strongly encourage you to review. To the extent any linked Website or apps are not owned or controlled by us, we are not responsible for their content, any use of the Website or apps, or the privacy practices of the Website or apps.

H/ UPDATING

We reserve the right to change the Privacy Policy in order to adapt it to changes to the law or to changes to the website or our data processing. However, this only applies to declarations concerning data processing. If user consent is required or if the Privacy Policy contains provisions setting out the contractual relationship with the user, then the changes will only be made with the consent of the user.

Users are therefore requested to keep themselves regularly informed about the content, in particular when they provide further personal information.

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