WHAT IS COVERED?
This warranty covers defects in materials and workmanship at the time of transfer of risks in products sold completely assembled by CYCLINGCERAMIC or an authorized CYCLINGCERAMIC dealer (“Product”).
HOW LONG DOES COVERAGE LAST?
This voluntary manufacturer’s warranty is limited to 4 years from 01/09/2023 and 2 years for products purchased before 01/09/2023 for all products and is limited to the first purchaser of the Product. Transfer of the Product from the first purchaser to another person terminates this limited warranty.
The limited warranty of 4 years from 01/09/2023 and 2 years for products purchased before 01/09/2023 for all products shall only be granted in case once a year a maintenance service has been effected according to maintenance requirements as outlined in the manual. Costs for maintenance and service have to be borne by the owner of the Product.
Repaired or replaced Products are covered for the remainder of the original warranty period and subject to the conditions outlined in the original warranty, to the extent permitted by law.
WHAT WILL CYCLINGCERAMIC DO IN THE EVENT OF A GUARANTEE CASE?
WHAT DOES THIS LIMITED WARRANTY NOT COVER?
HOW DO YOU MAKE A CLAIM UNDER THIS LIMITED WARRANTY?
Several options are available to complete your warranty claim:
For items purchased FROM AN AUTHORISED DEALER: Please contact your authorized CYCLINGCERAMIC dealer. All returned Products must be accompanied by proof of purchase (receipt) from an authorized CYCLINGCERAMIC dealer or this limited warranty will not apply. In case of replacement or refund, returned Product becomes the property of CYCLINGCERAMIC.
For items purchased ON OUR WEBSITE: To make a claim under this limited warranty, you must fill out THE FORM of the claimed defect within the warranty period and timely return the Product to CYCLINGCERAMIC at your expense for inspection.
When preparing your parcel, make sure that the product is properly packed and protected from any damage that it may suffer during the shipment. CYCLINGCERAMIC is unable to pay the customs fees associated with returned items. Please clearly label your package with «Goods returned under warranty».
You may return your item using the postal service of your choice. Return cost have to be borne by the consumer. Wherever possible, we recommend that you obtain proof of postage. Note that CYCLINGCERAMIC will not be responsible for any loss or damage to the package.
Send your package to the following address:
Impasse de Buray
We will process your request within 7 working days of receipt of the warranty claim.
In case of replacement or refund, returned Product becomes the property of CYCLINGCERAMIC.